Privacy policy

Vancouver Drywall Guys, a drywall contractor operating in Vancouver, British Columbia, Canada. We are the organisation accountable for the personal information described here.

For any question about this policy or about your own information, email quotes@vancouverdrywallguys.ca or call 604-227-4559. There is no separate privacy department to route you through.

The form also carries two anti-spam measures, both of which run in your own browser. One is a hidden field that humans never see and bots tend to fill in. The other records the moment the page was rendered, so a submission completed in under about two and a half seconds is discarded as automated before anything is sent. Neither identifies you and neither leaves your browser.

We do not knowingly collect information from anyone under the age of majority in British Columbia, and this site is not directed at children.

Submitting the quote form is your consent for us to use those details to respond to your enquiry, prepare a quote, and carry out the work if you go ahead. That is the entire purpose. We do not use it for anything else.

We do not send marketing email. There is no newsletter, no drip sequence and no re-engagement campaign, so there is nothing to unsubscribe from. If we ever wanted to send commercial electronic messages we would have to ask for your consent separately under Canada's anti-spam legislation, and we would.

You can withdraw consent at any time by emailing us, subject to any information we still need to keep for a job we have already done. Withdrawing consent before we have quoted simply means we stop and delete the enquiry.

Enquiries that do not turn into work are kept while the quote is live and are deleted after that. We are not building a database of people who did not hire us.

Where you do go ahead, we keep the quote, the invoice and correspondence about the job for as long as we need it to honour the workmanship warranty and to meet Canadian tax and business record requirements. Warranty claims and tax records are the two reasons that period is measured in years rather than months.

The site is served over HTTPS, so what you type into the form is encrypted in transit. Access to the inbox that receives quote requests is limited to the people who need it to price and run jobs.

No system is perfectly secure and we are not going to claim otherwise. What we can say is that we hold as little as possible, which is the most effective protection available: there is no customer database on this website, no stored payment details, and no account for you to have a password to.

Under British Columbia's Personal Information Protection Act and Canada's Personal Information Protection and Electronic Documents Act, you can ask us what personal information we hold about you, ask for a copy of it, ask us to correct anything inaccurate, and ask us to delete it where we have no continuing need to keep it.

Email quotes@vancouverdrywallguys.ca and we will respond within 30 days, which is the timeframe the legislation sets. We may need to confirm who you are first, so that we are not handing someone else's job details to the wrong person.

If you are not satisfied with how we handle a privacy question, you can escalate it. In British Columbia that is the Office of the Information and Privacy Commissioner for BC. For matters falling under the federal legislation it is the Office of the Privacy Commissioner of Canada. You do not need our permission to contact either of them, and we would rather you did that than stay unhappy with an answer we gave you.

This site sets no tracking cookies, and there is no cookie banner because there is nothing to consent to. We run no analytics platform, no tag manager, no advertising or conversion pixels, no session recording, no heatmaps and no call tracking.

Fonts are self-hosted on our own domain rather than requested from Google Fonts, so loading a page here does not tell a third party that you visited. That decision was made for page speed as much as privacy, but both reasons hold.

If we ever add analytics, this section gets rewritten before it goes live rather than after.

If what we collect or who processes it changes, we update this page and change the date at the top. The date at the top is the honest signal, so check it rather than taking our word for it.